Terms of Service

1. Who we are

Gazerr ("we", "us") operates the platform described in these terms.

Gazerr is a marketplace. Clients post briefs, and independent creators - gazers - accept and complete them. We provide the platform, hold funds in escrow and handle payment, but the creative work itself is performed by the gazer, not by us.

2. Accounts

You must be at least 18 years old and able to enter into a binding contract. You must give accurate information and keep it up to date. You are responsible for everything that happens under your account, so keep your password to yourself.

One person or business, one account. We may suspend duplicate accounts and any credits held in them.

3. Verification

Briefs where a gazer travels to meet you in person - on-set shoots and every kind of runner brief - require a verified email address and a billing address on file before the brief can go live. We may also require a verified phone number.

Remote and AI/Tech briefs require only that your credits are paid for in advance.

We verify identity because a real person is being sent to a real location. If we cannot verify you, we may decline to publish a physical brief.

4. Credits

Credits are the platform's internal unit of account, purchased in advance through our payment provider. One credit corresponds to one euro of booking value. Credits are not electronic money, not a deposit, not transferable between accounts, and carry no interest.

Credits are only ever issued by us following a completed purchase, a promotional bonus or a refund. Any attempt to create credits by other means is a serious breach of these terms and will result in immediate termination.

Unused credits can be refunded to the original payment method on request within 14 days of purchase. Credits that have been spent on a completed brief are not refundable. Promotional and referral credits have no cash value and are never refundable.

5. How a booking works, and escrow

When you post a brief, the full value of that brief - including any editing add-on - is immediately taken from your available balance and locked to that brief. The credits are neither yours to spend nor the gazer's to withdraw while they are locked. This is what lets a gazer accept your job knowing the money is already there.

Posting a brief constitutes your agreement to these Terms for that booking, including the escrow and cancellation rules in sections 5-7.

Locked credits are shown separately from your available balance in your dashboard. A brief only becomes visible to gazers once its funds are locked.

On approval, the gazer receives their share and we retain our service fee. If the brief is cancelled, the credits return to your available balance, less any kill fee described below.

6. Delivery, approval and automatic release

When a gazer delivers, you can approve the work, or request a revision where the brief allows it.

If you neither approve nor raise a dispute within 7 days of delivery, the brief is approved automatically and the escrowed credits are released to the gazer. We send reminders before this happens. Automatic approval does not record a star rating.

This exists so that a client who stops responding cannot leave a gazer's payment stuck indefinitely. If something is genuinely wrong with the work, raise it before the 7 days are up.

7. Cancellation

You may cancel a brief before any gazer has accepted it, and all locked credits return to your available balance in full.

Once a gazer has accepted, they have turned down other work to hold the slot. Cancelling after that point returns your credits less a kill fee, which is paid to the gazer as compensation. The kill fee is shown to you before you confirm.

A gazer who drops an accepted job returns the brief to the board and the client's credits stay locked for the next gazer. Dropped jobs are recorded against the gazer's profile, and repeated cancellations may lead to removal.

8. Editing by Gazerr

Editing is an optional paid add-on in which we, not the gazer, carry out post-production on delivered material. It can be added when posting a brief or after delivery.

The editing fee is separate from the gazer's fee and is retained by us. Revision requests on edited material come back to us, not to the gazer, who has already been paid for the raw material.

Turnaround times and revision limits are shown when you select a tier and form part of these terms.

9. Fees and payouts

We charge a service fee of 20% on the value of a completed brief. The gazer receives the remaining 80%. The fee is shown before you post.

Gazers personally invited by Gazerr may receive a reduced platform fee on their first completed brief when they sign up with a valid welcome code, as shown at the time of the offer.

Gazers may request a payout of their available balance at any time. Payouts are made by bank transfer to the IBAN on the gazer's profile and are processed within 7 working days of the request. Only one payout request may be pending at a time.

Gazers are responsible for their own taxes and social contributions. We do not withhold tax and we do not issue payslips.

10. Independent contractors

Gazers are independent contractors. Nothing in these terms creates an employment relationship, partnership, agency or joint venture between a gazer and Gazerr, or between a gazer and a client.

Gazers decide which briefs to accept, supply their own equipment, and are free to work elsewhere, including for competitors.

11. Ownership of delivered content

The gazer owns the content they create until the brief is approved. On approval - whether by you or automatically after 7 days - the licence the client receives depends on the usage licence chosen on that brief.

Standard licence: the gazer grants the client a worldwide, perpetual, irrevocable licence to use, reproduce, modify and distribute that content for any lawful purpose, commercial or otherwise, for the brief it was produced under. Work Spotter may still register the delivery for provenance, but overuse alerts are off because usage is unlimited under this tier.

Limited licence: the gazer grants the client a licence only within the media, territory, duration and exclusivity stated on the brief (and any notes there). Use outside those terms requires a new agreement. Work Spotter monitors platform deliveries against that snapshot and may notify the gazer of possible matches; alerts are signals, not legal findings.

Work Spotter covers files delivered through Gazerr on a brief only. Showcase and portfolio uploads are not monitored.

The gazer warrants that the content is their own work, that they have obtained any necessary permissions from people and property appearing in it, and that its use will not infringe anyone's rights.

The client is responsible for obtaining model releases, location permits and any other consents required for how they intend to use the content.

Gazers grant us a limited licence to display delivered material within the platform for the purpose of running it (including Work Spotter), and to use approved showcase and portfolio images to promote the platform. We will not sell delivered client content to third parties.

12. Keep it on the platform

All communication, delivery and payment for work originating on Gazerr must happen through Gazerr. Direct file transfers by AirDrop, USB, email or any other route are not permitted.

You agree not to solicit or engage a gazer or client you met through the platform for off-platform work within 7 days of your last interaction here, whether directly or through an intermediary.

Gazer identities are confidential. Clients must not request, record or publish identifying information about a gazer, and gazers must not share personal contact details with clients.

These rules exist because escrow, dispute resolution and the payment guarantee only work while the job is on the platform. Off-platform arrangements have none of that protection.

13. Acceptable use

Do not use Gazerr for anything unlawful; to request or produce sexual, harassing, discriminatory or defamatory material; to follow, film or trace a person without their knowledge; to misrepresent who you are; or to interfere with the technical operation of the platform.

Gazers may decline any brief for any reason, and should decline briefs that feel unsafe. No gazer is required to enter a situation they judge to be unsafe, and declining on those grounds will never count against them.

14. Ratings, reviews and referrals

Clients may rate a gazer on approval. Ratings must reflect genuine experience. We may remove reviews that are abusive, fake or offered in exchange for anything.

Referral rewards and promotional credits are offered at our discretion, subject to the conditions shown at the time, and may be withdrawn or reclaimed where they have been obtained through duplicate accounts or other abuse.

15. Suspension and termination

You may stop using Gazerr at any time and ask us to close your account. Where you have briefs in flight, we will settle or refund the escrow on those briefs first.

We may suspend or terminate an account that breaches these terms, that we reasonably suspect of fraud, or where required by law. Where we terminate for a serious breach - in particular manipulating credits, taking work off-platform, or unsafe conduct - pending credits may be forfeited.

Escrowed credits belonging to an innocent counterparty are never forfeited. If we terminate a client, funds locked on their in-flight briefs are still settled with the gazer who did the work.

16. Liability

Gazerr provides the marketplace. We do not perform the creative work, and we do not supervise it. We are not liable for the quality, legality or timeliness of what a gazer delivers, nor for the conduct of any client or gazer.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability to you in connection with any brief is limited to the credit value of that brief.

We do not guarantee uninterrupted availability of the platform.

17. Disputes

If a delivery is not what was agreed, raise it through the platform before the 7-day automatic approval window closes. We will look at the brief, the delivery and the messages between you, and decide how the escrowed credits are settled. Our decision on escrow is final as between us and you, and does not prevent you pursuing your own remedies against the other party.

These terms are governed by the law of the country in which Gazerr is established, and its courts have jurisdiction. If you are a consumer, you keep the protection of the mandatory rules of the country you live in.

18. Changes

We may update these terms. Where a change materially affects your rights, we will tell you before it takes effect. Continuing to use Gazerr after that constitutes acceptance. If you do not accept, you may close your account and withdraw any unspent credits.